Service Terms

Thanks for working with Christopher Ireland (the Supplier). These terms explain how projects run, how you can use the work, and how we keep things fair for everyone. By approving a quote, estimate or booking (the Project Agreement), you’re agreeing to these terms.

1. What we do together

1.1 The Project Agreement sets out exactly what we’re doing for you. That might include:

  • Stills photography (portrait, brand, event, documentary and similar)

  • Videography and motion content capture

  • Documentary filming, interviews, b-roll and location coverage

  • Post-production, editing, colour grading and sound design (where included)

  • Creative development, treatments, storyboards and pre-production planning

  • Other related creative services described in the Project Agreement

1.2 Only what’s listed in the Project Agreement is included in the agreed fee. Extra work (for example extra shoot days, extra edits or versions, new concepts, new formats or expanded usage) will be quoted separately or billed at the agreed hourly rate.

1.3 Unless the Project Agreement says otherwise, full motion editing (for example full video edits, sound mix, captions or animation) is an optional add-on and will be quoted once the final scope is confirmed.

2. How we work & who does what

2.1 You’re hiring the Supplier for their creative eye and judgement. Feedback is very welcome and taken seriously, and we’ll work with you to get the best result. Unless we agree something different in writing:

  • The Supplier makes the final calls on lighting, framing, pacing, colour grade and overall visual style; and

  • You are responsible for giving a clear written brief, brand guidelines and any specific do’s and don’ts before production.

2.2 The Client is responsible for:

  • Securing access to locations, including any required permits or approvals

  • Confirming availability and consent of participants, talent and interviewees

  • Providing timely, consolidated feedback and approvals so we can stay on schedule

  • Making sure any content, logos, trade marks or materials you supply don’t infringe anyone else’s rights

2.3 The Supplier will plan and run production in line with the agreed logistics and will act reasonably and in good faith to deliver what’s been promised.

3. Shoot days, time and overtime

3.1 A standard production day is up to eight (8) consecutive hours, including arrival, setup, shoot time, breaks and pack down, unless the Project Agreement says otherwise.

3.2 If a day runs longer than eight (8) consecutive hours, extra time is charged as overtime at AUD $600 per hour plus GST, billed in hourly blocks, unless a different rate is set out in the Project Agreement.

3.3 If additional crew are engaged, any overtime or penalty rates for those crew will be passed through to you at the agreed or industry-standard rates.

4. Changes, extras and scope creep

4.1 To keep things fair and avoid unexpected costs, any work that goes beyond the original brief (for example new concepts, major rethinks, or extra edit rounds) needs to be agreed in writing before we start that extra work.

4.2 If you ask for changes outside the original scope—such as:

  • New locations, talent or extra shoot days

  • Additional versions, formats or languages

  • Significant re-edits or a new story direction

  • Expanded usage beyond what’s already licensed

the Supplier will either send a revised quote or charge at AUD $150 per hour plus GST (or any other rate set out in the Project Agreement).

4.3 Minor tweaks and reasonable corrections that clearly sit within the agreed brief are included, as long as they’re within the number of revision rounds stated in the Project Agreement. Extra rounds of revisions may be charged at the hourly rate above.

5. Usage rights and IP

5.3 The licence does not automatically include paid media advertising, TV or radio campaigns, cinema advertising or large-scale outdoor campaigns (for example billboards and transit). Those uses need to be specifically agreed and may involve additional fees.

5.4 Raw files, project files and working files stay with the Supplier and are not part of the standard deliverables unless we agree otherwise in writing. If they are supplied, they will be licensed on specific terms and may have usage or editing limits.

5.5 You must not sell, sub-licence, give away or otherwise transfer the Content or usage rights to a third party (including other agencies or suppliers) without the Supplier’s written okay, except where sharing is simply to help you use the Content (for example sharing with your web developer or design agency working on your project).

5.6 All licences kick in once all project fees and expenses are paid in full. Until then, you can review the Content internally, but you must not publish it or use it publicly.

6. Credit and showing the work

6.1 Where it’s practical and makes sense, please credit the work as: Photography and Video by Christopher Ireland (or another credit line we agree in writing). This isn’t expected on every post or internal slide, but it’s appreciated on bigger public uses like websites, reports and documentary releases.

6.2 The Supplier may show the work for self-promotion, including on websites, social media, showreels, award entries and printed folios. To keep things reasonable:

  • If you flag something as genuinely confidential or price-sensitive in advance, that won’t be shared.

  • If there’s a specific launch date or blackout period you care about (for example a product launch), tell the Supplier and they’ll take care not to publish before that date.

6.3 The Supplier will listen to reasonable written requests to limit portfolio use on particularly sensitive projects (for example regulatory or legal matters), but isn’t required to remove work that’s already been lawfully published unless the law requires it or a separate confidentiality agreement says so.

6.4 The Supplier won’t intentionally alter the Content in a way that is clearly misleading or damaging to your brand. Likewise, you agree not to change the Content in a way that seriously misrepresents the Supplier’s work or could reasonably damage their reputation.

7. Delivery of files and backups

7.1 Unless we agree something different, stills are delivered as high-resolution JPGs via secure cloud transfer, suitable for normal print and digital use.

7.2 Motion deliverables are supplied as graded master files in standard professional formats suitable for the agreed platforms and for your internal content development.

7.3 Source material (including raw and project files) is archived for six (6) months from final delivery so that we can potentially re-use, re-licence or expand on the work. After that, files may be deleted or moved to deep storage at the Supplier’s discretion. If you need long-term archiving, we can set that up for an agreed fee.

7.4 The Supplier will take reasonable care when storing and delivering files, but once files are delivered, it’s over to you to keep safe copies. The Supplier isn’t responsible for loss, damage or corruption that happens after delivery.

8. Locations, safety and permissions

8.1 You’re responsible for making sure locations are safe and accessible for the Supplier and any crew, and that any required site inductions or safety briefings are provided in time.

8.2 You promise that any required permissions, consents and releases (for example property releases, talent releases or participant consents) have been or will be obtained for how you plan to use the Content, unless the Project Agreement clearly says the Supplier will handle this.

8.3 If the Supplier helps with releases or permissions, they’ll do this in good faith. However, you remain ultimately responsible for making sure your use of the Content complies with privacy, publicity, defamation and other relevant laws.

9. Insurance

9.1 The Supplier holds current Public Liability Insurance for commercial photography and video production. Certificates of currency are available if you need them.

9.2 You are responsible for insuring your own property, equipment, staff and any hired or loaned items you supply or control.

10. Cancellations, postponements and delays

10.1 Once dates are locked in, that time is held for you and crew, locations and suppliers may also be booked. When dates are confirmed in writing, these terms apply.

10.2 If you cancel:

  • More than five (5) business days before the first shoot or production day: no cancellation fee for the Supplier’s creative fee. Any third-party or non-refundable costs already incurred (for example travel, accommodation, permits, specialist gear, or crew cancellation fees) will be charged at cost.

  • Within five (5) business days but more than forty-eight (48) hours before the first shoot or production day: 50% of the agreed Supplier creative fee is payable, plus any third-party or non-refundable costs already incurred.

  • Within forty-eight (48) hours of the first shoot or production day: 100% of the agreed Supplier creative fee is payable, plus any third-party or non-refundable costs already incurred.

10.3 If you postpone:

  • If a shoot is postponed because of illness, weather or other genuine unforeseen issues, the Supplier will do their best to reschedule without penalty where there’s reasonable notice and crew and locations are available.

  • Any extra costs caused by postponement (for example rebooking fees, travel changes, hire charges) will be passed on to you.

  • If there are multiple postponements, the Supplier may treat this as a cancellation and charge under clause 10.2.

10.4 If the Supplier cancels or postpones:

  • If the Supplier needs to cancel or postpone because of illness, safety concerns or events outside their control, they’ll let you know as soon as possible and work with you to find new dates.

  • If you can’t reasonably reschedule, any deposits or prepayments for the Supplier’s own services will be refunded. Third-party costs will be handled according to those suppliers’ terms.

10.5 The Supplier isn’t responsible for delays or non-performance caused by things outside their reasonable control—such as extreme weather, power outages, equipment failure not caused by negligence, strikes, pandemics or government restrictions. In those situations, both parties will work together in good faith to reschedule or adjust the scope.

11. Invoices and Payment

11.1 Unless we agree something different in writing, payment is split as follows:

  • 35% deposit on confirmation to secure production dates

  • 15% after the shoot or principal photography is complete

  • 50% on final delivery of agreed deliverables

11.2 Invoices are payable within fourteen (14) days, unless the invoice says otherwise. GST of 10% applies to all line items unless clearly stated. ABN and GST details will appear on invoices.

11.3 If invoices are overdue, the Supplier may pause work or hold back delivery of files. This will be done reasonably, and you’ll get notice and a chance to get things up to date first.

11.4 Reasonable out-of-pocket costs (for example travel, accommodation, parking, freight and equipment hire) will be charged as set out in the Project Agreement or at cost, with receipts or documentation where required.

12. Feedback, approvals and sign-off

12.1 You’ll have the chance to review drafts, proofs or cuts of the Content (as relevant). You agree to provide clear, consolidated feedback within the timeframes set out in the Project Agreement so things don’t stall.

12.2 If feedback isn’t provided within the agreed timeframes, and after a reminder, the Supplier may treat the Content as approved for invoicing and final delivery purposes, acting reasonably.

12.3 Once final deliverables are supplied and the agreed revision rounds are done, any further changes are treated as additional services under clause 4.

13. Fairness, legal stuff and limits on liability

13.1 Both parties agree to act honestly, reasonably and in good faith in working together.

13.2 Nothing in these terms is meant to override or limit any rights you may have under consumer protection or fair trading laws that can’t legally be excluded. If a law gives you a right we can’t contract out of, that right still applies.

13.3 As far as the law allows, and subject to any non-excludable rights you have, the Supplier’s total liability for any claim relating to the services or Content is limited (at the Supplier’s choice) to either:

  • re-supplying the affected services; or

  • paying the cost of having the services re-supplied.

13.4 The Supplier isn’t liable for:

  • loss of profits, revenue, opportunity, goodwill or anticipated savings; or

  • indirect or consequential loss,

unless a law says that type of loss can’t be limited.

13.5 You’re responsible for making sure your final use of the Content complies with all laws, regulations and industry rules relevant to your business (for example financial promotions, health claims or employment advertising rules). The Supplier is not giving legal or regulatory advice.

14. General

14.1 These terms, together with the Project Agreement, are the full picture of what we’ve agreed for a project and replace any earlier conversations, unless they’re specifically written into the Project Agreement.

14.2 If any part of these terms turns out to be invalid or unenforceable, that part will be limited or removed just enough so that the rest of the terms still work.

14.3 These terms are intended to be straightforward and fair to both parties. If anything feels unclear or unfair, please raise it so we can talk it through and agree on a practical approach.

14.4 These terms apply to future projects between us unless we replace them with new written terms.

Appendix B Short Standard / Master Terms

Purpose
These Standard / Master Terms are a short-form summary designed for internal client review. They sit alongside and are consistent with the full Creative Services Terms above.

Services
The Supplier provides photography, videography, documentary and related creative services as described in each project estimate (Project Agreement). Only the services listed in the Project Agreement are included in the agreed fee.

Intellectual property and usage
The Supplier retains ownership of all intellectual property in the content created. The client receives a time-limited, non-exclusive licence to use the delivered content for the purposes and duration set out in the Project Agreement and the Creative Services Terms. Further or extended usage (for example major paid media or broadcast campaigns) requires additional agreement and may attract extra fees.

Raw and working files
Raw, working and project files remain the property of the Supplier and are not supplied as part of standard deliverables, unless expressly agreed in writing.

Fees and payment
Fees are set out in each Project Agreement. Unless otherwise agreed, payments are staged (for example deposit, mid‑project and on delivery) and payable within the period stated on each invoice. GST applies as required. The Supplier may pause work or hold back delivery if invoices are overdue, acting reasonably and with notice.

Cancellations and postponements
Once dates are confirmed, cancellation and postponement fees apply, particularly for late changes and where third‑party costs have been committed. The detailed structure (e.g. percentages and cut‑off times) is set out in the Creative Services Terms.

Client responsibilities
The client is responsible for providing a clear brief, securing access to locations, ensuring participant consents and releases are obtained (unless otherwise agreed), and ensuring that any supplied materials do not infringe third‑party rights.

Liability and consumer law
Nothing in the terms is intended to limit non‑excludable rights under applicable consumer or fair trading laws. Subject to those rights, the Supplier’s liability is limited to re‑supplying the services or paying the cost of having the services re‑supplied, and the Supplier is not liable for lost profits, lost opportunity or other indirect or consequential loss.

General
Each new Project Agreement incorporates these Standard / Master Terms and the full Creative Services Terms (as updated from time to time). If there is any conflict, the Project Agreement takes priority for that project, followed by the Creative Services Terms.